Frequently asked questions
I am unable to add a product to the shopping cart, what should I do?
+You must enable cookies in your browser settings to be able to add products to the shopping cart. Follow these instructions to enable cookies: Firefox: Click on the Tools button > Click on the Options button > Select the Privacy & Security tab > In the ‘Enhanced tracking protection’ section, select: Standard Chrome: Settings > ‘Security and Privacy’ tab > Cookies and other site data > Allow all cookies Safari: Preferences > Privacy > Always allow cookies > Deselect ‘Block all cookies’
Can I change or cancel an order I have placed?
+We dispatch orders from our warehouse as soon as possible, so please contact our customer service at [email protected] as soon as you can if you would like to modify or cancel your purchase. We will send you a shipping confirmation as soon as your order is ready for dispatch.
Can I order products that are not available in your online store?
+We stock a large collection of design products. Not all products are listed in the online store, but they can all be ordered through our customer service. Please email us at [email protected], so we can assist you.
Why have I not received an order confirmation?
+We always send an order confirmation by email. Please also check your spam folder, and if it is not there either, contact our customer service if you have not received it within 1–2 work days.
Why was I not able to pay for my order by Klarna invoice?
+Please check that you entered your personal data and address correctly. If this does not solve the issue, please contact your credit issuer directly. The payment service provider does not disclose the personal data of customers to third parties. For more information, please visit Klarna's own website.
When will I get the invoice from Klarna?
+The invoice will be delivered to you by email when your order is dispatched from our warehouse. The payment service provider does not disclose the personal data of customers to third parties. For more information, please visit Klarna's own website.
The product I ordered is now on sale, can I get it at the discounted price?
+Sale prices only apply to new orders.
Can I track the delivery of my order?
+You will receive a shipping confirmation and ID by email when your order leaves our warehouse. You can use the shipping ID to track the parcel, depending on your chosen delivery method.
Can I return a product if I have thrown away its packaging materials?
+You can return a product if it is unused and in the condition in which you received it. You must include all parts of the product, including the product package and instructions for use, with the return.
When do I get a refund for my return?
+We will refund your payment without delay and no later than 30 days from receipt of the return notification. We will refund the price you paid for the returned product at the time of purchase, even if the price has changed later.
What if the product has been damaged during delivery?
+If you notice any damage to the package before opening it, please inform the driver immediately. If you notice damage after opening the package, please contact our customer service without delay. Notify our customer service of defects in the product or damage sustained during delivery immediately and no later than 3 days from receipt of the product. We will deliver a replacement for the damaged product as soon as possible.
Do you have a brick-and-mortar shop?
+We have 18 physical stores in Finland and one in Tallinn, Estonia.
Are fabrics in the first price range durable and of high quality?
+All fabrics we sell have been tested for compliance with the requirements for upholstery fabrics. In other words, they are very durable in everyday use. Some of our fabrics are especially hard-wearing and also suitable for use in public spaces, for example. The price is also influenced by the fabric material. The intended purpose of your furniture determines the most suitable fabric.
Does your furniture have a warranty?
+All products have a warranty under the Consumer Protection Act, according to which they must be fit for purpose and able to withstand normal use. With time, the responsibility is transferred from the seller to the consumer, as no piece of furniture lasts forever.
Some furniture manufacturers voluntarily grant longer warranties for their products. For example, many sofa manufacturers, such as Adea, give their frames a 10-year warranty. Dining table chairs by Fritz Hansen have a 20-year warranty against the backrest breaking. If the product you purchased breaks in normal use before its time, please contact our customer service.