Frequently Asked Questions

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We dispatch orders from our warehouse as soon as possible, so please contact our customer service at [email protected] as soon as you can if you would like to modify or cancel your purchase. We will send you a shipping confirmation as soon as your order is ready for dispatch.

We stock a large collection of design products. Not all products are listed in the online store, but they can all be ordered through our customer service. Please email us at [email protected], so we can assist you.

We always send an order confirmation by email. Please also check your spam folder, and if it is not there either, contact our customer service if you have not received it within 1–2 work days.

Please check that you entered your personal data and address correctly. If this does not solve the issue, please contact your credit issuer directly. The payment service provider does not disclose the personal data of customers to third parties. For more information, please visit Klarna's own website.

The invoice will be delivered to you by email when your order is dispatched from our warehouse. The payment service provider does not disclose the personal data of customers to third parties. For more information, please visit Klarna's own website.

Sale prices only apply to new orders.

You will receive a shipping confirmation and ID by email when your order leaves our warehouse. You can use the shipping ID to track the parcel, depending on your chosen delivery method.

You can return a product if it is unused and in the condition in which you received it. You must include all parts of the product, including the product package and instructions for use, with the return.

We will refund your payment without delay and no later than 30 days from receipt of the return notification. We will refund the price you paid for the returned product at the time of purchase, even if the price has changed later.

If you notice any damage to the package before opening it, please inform the driver immediately. If you notice damage after opening the package, please contact our customer service without delay. Notify our customer service of defects in the product or damage sustained during delivery immediately and no later than 3 days from receipt of the product. We will deliver a replacement for the damaged product as soon as possible.

We have 18 physical stores in Finland and one in Tallinn, Estonia.

All fabrics we sell have been tested for compliance with the requirements for upholstery fabrics. In other words, they are very durable in everyday use. Some of our fabrics are especially hard-wearing and also suitable for use in public spaces, for example. The price is also influenced by the fabric material. The intended purpose of your furniture determines the most suitable fabric.

All products have a warranty under the Consumer Protection Act, according to which they must be fit for purpose and able to withstand normal use. With time, the responsibility is transferred from the seller to the consumer, as no piece of furniture lasts forever.

Some furniture manufacturers voluntarily grant longer warranties for their products. For example, many sofa manufacturers, such as Adea, give their frames a 10-year warranty. Dining table chairs by Fritz Hansen have a 20-year warranty against the backrest breaking. If the product you purchased breaks in normal use before its time, please contact our customer service.